1. Try Before You Buy
Before purchasing any plan, we strongly recommend requesting a free trial to confirm the Service works well on your device and internet connection. This is the best way to avoid needing a refund.
2. Refund Window
Because credentials are typically issued within minutes of payment, refund eligibility is time-limited:
- Before activation: if you request a refund within 24–48 hours of payment and before your order has been fulfilled (i.e. before your Xtream Codes/M3U credentials have been issued), you are eligible for a full refund.
- After activation: once your credentials have been issued and your line is active, the order is considered fulfilled and is not eligible for a refund, except as described below.
3. Exceptions
We may issue a refund or credit outside the standard window at our discretion if:
- The Service was never successfully activated due to an error on our end;
- A verified, sustained outage prevented you from using the Service for a significant portion of your billing period;
- You were charged in error (e.g. duplicate order).
4. How to Request a Refund
Contact support@tazztv.vip (temporary contact address) with your order reference number and the reason for your request. We aim to respond within a reasonable timeframe.
5. Non-Refundable Circumstances
Refunds will not be issued for accounts suspended or terminated for violating our Terms of Service (e.g. sharing credentials, abuse of connection limits), or for issues caused by your own device, player app, or internet connection rather than the Service itself.